Refund policy

1. Return

  1. At Breen, we want you to be completely satisfied with your purchase. If you are not, we offer a 7-day return policy, allowing you to initiate a return within 7 days of receiving your order.

  2. To be eligible for a return, items must be:

    • Unused, undamaged, and in their original condition

    • Returned with all original packaging, including boxes, dust bags, and tags attached

    • Free from signs of wear, scratches, or any damage

  3. Refund Policy:

    • For orders within India, we will refund the full purchase amount, including applicable
      sales tax.

    • For international orders, shipping fees, customs duties, and sales tax are non-refundable.

  4. Non-Eligible Returns:

    • Returns that do not meet our quality standards will be rejected.

    • If your return is deemed ineligible, the item will be sent back at your own expense, and no refund will be issued.

    • If an order is returned due to unpaid customs duties or taxes, Breen may recover the
      incurred costs from the customer.

    • If you refuse to pay customs duties, a refund will only be processed after the product is successfully returned.

  5. How to Initiate a Return:
    Submit a return request via our [Returns Portal] (Insert Link). Our trusted delivery partners will handle the pickup and return process seamlessly.

  6. Refund Processing Time:
    Once the return is received and inspected at our warehouse, refunds will be processed within 10 business days.

For any return-related queries, contact us at care@breenlifestyle.com or call +91-9321206719.

2. Cancellations

  1. Order Cancellations

  • You can cancel your order before it is shipped.

  • A full refund will be issued to the original payment method within 10 business days.

  • Refund processing may vary depending on your bank or credit card provider.

3. Refund Process

  1. Approved Refunds

  • Refunds for eligible returns will be processed within 10 business days.

  • Refunds will be credited to the original payment method, except for Cash on Delivery (COD) orders.

  • For COD refunds, a Razorpay payment link will be sent, allowing you to enter your bank details for a hassle-free refund experience.

We appreciate your patience while we process your return. If you need further assistance, our support team is here to help!

Warranty Policy

1. Warranty Coverage

  1. Breen Lifestyles Private Limited offers a limited warranty on handbags and accessories, applicable only to the original purchaser or gift recipient.

  2. The warranty duration is specified at the time of purchase and covers manufacturing defects, material issues, and workmanship faults.

2. What Is Covered Under Warranty

  1. Our warranty covers defects caused by faulty craftsmanship, including:

  • Seams coming apart due to defective stitching

  • Broken zippers, clasps, locks, or metal fittings caused by manufacturing defects

  • Handle breakage or improper alignment due to poor construction

  • Peeling or cracking of material due to craftsmanship issues, not regular wear

  • Lining coming apart due to fabric or stitching defects

If these issues arise within the warranty period, we will repair or replace the product at our discretion.

3. What Is Not Covered Under Warranty

  1. Our warranty does not cover:

  • Normal wear and tear, including creases, wrinkles, and material aging

  • Damage from misuse, accidents, improper storage, or exposure to extreme conditions

  • Scratches, stains, fading, or discoloration from prolonged exposure to sunlight, chemicals, or perfumes

  • Peeling or cracking in high-friction areas (e.g., handles, corners, or base) due to normal wear

  • Airline transit damages – these must be claimed with the airline

  • Repairs or modifications by unauthorized third-party providers

4. How to Claim Warranty

  1. Warranty Claim Process

  • Contact care@breenlifestyle.com with:
    ◦ Product details & images highlighting the defect
    ◦ Description of the issue
    ◦ Proof of purchase (E-Warranty certificate or invoice)

  • Our team will assess the claim and guide you through the next steps.

5. Repair or Replacement Process

  1. If the issue qualifies as a Covered Defect, we will:

  • Repair the product free of charge

  • Replace it with an identical or comparable model if irreparable

  • Offer a replacement of equal or greater value if the original is unavailable

  • If a lower-value replacement is provided, issue a store credit for the price difference

6. Limitations of Liability

  1. Warranty Limitations

  • The warranty is limited to the original purchase price.

  • Breen Lifestyles Pvt. Ltd. is not responsible for indirect, incidental, or consequential damages.

  • Delays in repairs or replacements due to spare part unavailability or unforeseen
    circumstances are not covered.

7. Legal Disclaimer

  1.  Any disputes under this Warranty Policy will be governed by Indian law, with exclusive jurisdiction in the courts of Mumbai.

8. Policy Updates & Amendments

  1. Policy Modifications

  • Breen reserves the right to modify, alter, or discontinue this policy at any time.

  • Updates will be published on our website and will apply only to future purchases.
    For corporate or bulk orders, customised warranty terms may apply, and these will be communicated at the time of purchase.

For further queries, please contact us at care@breenlifestyle.com.